At Planetzaza, customer satisfaction is our top priority. Below is our shipping time policy to help you understand when to expect your order.
Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Time & Delivery Estimates
We work with multiple global suppliers to bring you quality products at the best prices. Depending on your location, shipping times may vary:
Please note: These are estimated delivery times. Actual delivery time may vary depending on your location, local customs processes, and postal services.
Tracking Information
You will receive a tracking number via email once your order has been shipped.
Please allow up to 5–7 business days for the tracking information to update.
Some items may be shipped separately, especially if they are from different suppliers.
Customs, Duties, and Taxes
Planetzaza is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Delayed Orders
If your order has not arrived within 14 days of the shipping date, please contact our support team. We will do our best to locate your package or provide a replacement or refund if eligible.
Contact Us
If you have any questions regarding your shipping time or need help with tracking your order, please contact us at: info@planetzaza.shop